Terms and Conditions

1. About the Establishment

AKFEEK Business Services Est. is a Saudi business specializing in business formation, government services, and administrative and operational solutions, and is officially registered under Unified Number 7034410022, with its head office located in the city of Riyadh in the Kingdom of Saudi Arabia.

The Establishment provides its services to businesses, investors and individuals in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

2. Scope of the Terms and Conditions

These Terms and Conditions govern the use of AKFEEK’s website and the requesting of the services provided through it or through the Establishment’s official communication channels.

These Terms apply to all users and Clients, subject to any special agreements or terms approved by AKFEEK and the Client in respect of a specific service, and to the extent that they do not conflict with the applicable laws.

3. Services and Method of Performance

AKFEEK provides services in business formation, licenses, government transactions, human resources management, and administrative and operational solutions, in addition to the services designated for individuals.

The services are subject to the nature and requirements of the request and to the requirements issued by the competent authorities.

The stages of providing a service consist, in general, of reviewing the request, verifying the requirements, completing the procedures, and following up on performance until the end of the agreed scope of work.

Submitting a service request does not constitute a guarantee of its approval by government or regulatory authorities, as final decisions are subject to the powers of the competent authorities.

4. Requesting Services and Commencement of Performance

• The Client is entitled to submit a service request through the website or AKFEEK’s official communication channels.
• All requests are subject to review and to verification of the requirements and of the feasibility of performing the service.
• Submitting a request does not constitute final approval of its performance or a contractual obligation on AKFEEK.
• Performance of the service begins after the scope of work and the fees have been approved, the payment due has been received, and the necessary documents and authorizations are complete.
• AKFEEK reserves the right to decline to accept any request that cannot be performed for legitimate legal or operational reasons, with the Client being notified accordingly.

5. Prices, Fees and Payment Terms

AKFEEK’s fees are determined according to the nature of the service, the scope of work and the requirements associated with it, and the financial consideration is made clear to the Client before performance begins.

Commencement of performance of the service is conditional on payment of the fees as follows:

• Services with fees of less than 500 SAR: Payment of the full fees in advance is required.
• Services with fees of 500 SAR or more: An advance payment is required at the rate of 75% of the total fees.

The procedures for performing the service do not begin until the payment due has been received and the necessary requirements have been completed, and the remaining amount is to be paid in accordance with the agreed payment terms.

AKFEEK’s fees do not include government fees or the fees of the relevant authorities, unless expressly stated otherwise in the quote or the approved agreement.

6. Scope of Work and Additional Services

AKFEEK’s obligations are limited to the services and procedures specified in the quote or the agreement approved with the Client.

If additional requirements or procedures arise that were not covered by the original scope of work, the Client is notified of them and their fees are made clear, and their performance does not begin until the Client has consented.

7. Obligations of the Client

The Client shall:

• Provide correct, accurate and up-to-date data and documents.
• Disclose information that may affect eligibility to obtain the service or the possibility of performing it.
• Provide the necessary documents, authorizations and approvals.
• Cooperate with AKFEEK in completing the requirements and responding to inquiries.
• Pay the fees and charges due in accordance with the agreement.
• Comply with the laws and instructions relevant to the requested service.

The Client bears responsibility for the correctness of the data and documents provided by the Client, without prejudice to AKFEEK’s liability for any error or negligence proven on its part.

8. Authorization and Powers

The Client acknowledges that the Client consents to AKFEEK following up on the procedures relating to the requested service with the relevant authorities, within the limits of the agreed scope of work and the legal authorizations granted to the Establishment.

This does not include carrying out any act that requires a separate consent or authorization from the Client, except after it has been obtained in accordance with the regulatory requirements.

9. Responsibility for Accounts and Login Credentials

The Client shall maintain the confidentiality of the login credentials for the Client’s accounts on government and electronic platforms, and shall not share them by insecure means.

AKFEEK may not use the Client’s accounts or powers except within the limits authorized by law and for the purpose of performing the agreed service.

The Client shall also notify AKFEEK upon discovering any unauthorized use that may affect performance of the service.

10. Use of Third-Party Documents and Data

The Client acknowledges that all documents and data provided belong to the Client or that the Client is legally authorized to use and submit them for the purpose of performing the service.

The Client bears responsibility for any violation arising from the provision of data or documents without right, without prejudice to the legal responsibilities imposed on AKFEEK.

11. Obligations of AKFEEK

AKFEEK shall:

• Provide the agreed services with professionalism and appropriate care.
• Make clear the scope of the service, the basic requirements and the cost before performance begins.
• Follow up on the procedures in accordance with the applicable laws and requirements.
• Inform the Client of material developments that may affect performance of the service.
• Maintain the confidentiality of data and documents in accordance with the relevant laws.
• Not perform additional work for a fee without the Client’s consent.

12. Timeframes for Performing Services

The expected timeframe for each service is determined according to its nature and requirements, and begins after the necessary documents and approvals are complete and the conditions for commencing performance have been met.

The timeframe may be affected by the procedures of the competent authorities, requests to complete data, regulatory updates or technical failures beyond AKFEEK’s control.

The Establishment takes care to inform the Client of any material delay that may affect completion of the service.

13. Cancellation and Refund Policy

Cancellation and refund requests are subject to the following provisions:

First: Non-Performance of the Service for a Reason Attributable to AKFEEK

If the Client requests a refund of the full amount paid as a result of the service not being performed for a reason attributable to AKFEEK, the Establishment shall return the amount paid for the service within a period not exceeding 15 business days from the date on which the refund request is approved, without prejudice to the Client’s statutory rights.

Second: Ineligibility of the Client in Individual Services

If performance of the procedures has begun and it becomes apparent that the Client is not eligible to obtain the service under the regulatory requirements, the Client is entitled to request a refund of 50% of the amount paid for AKFEEK’s fees, after the reason for the ineligibility has been verified.

Third: Withdrawal from the Service Without a Legal Reason

If the Client withdraws from the service request after performance has begun, without a clear and substantiated legal reason that AKFEEK can verify, the Client is not entitled to a refund of the amounts paid for the service fees, to the extent that this does not conflict with the Client’s rights established by law.

Fourth: Other Cases

Other cases of cancellation and refund are subject to the agreed scope of work, the stage of performance, the work completed and the applicable laws.

Refunded amounts do not include government fees or fees of the relevant authorities that have already been paid, and the possibility of recovering those fees is subject to the laws and policies adopted by the authorities concerned.

14. Suspension or Discontinuation of Performance of the Service

AKFEEK is entitled to suspend performance of the service or to refrain from completing it in the following cases:

• It is established that incorrect data or documents were provided.
• The necessary authorizations or approvals are not available.
• The essential requirements necessary for performance have not been completed.
• There is a legal violation that prevents completion of the procedures.
• The amounts due have not been paid in accordance with the approved agreement.

The Client is notified of the reason for the suspension or discontinuation whenever possible, and the amounts due are dealt with in accordance with the Cancellation and Refund Policy and the applicable laws.

15. Government Approvals and Decisions

AKFEEK provides the services of coordination, follow-up and completion of procedures within the agreed scope of work.

Decisions to issue licenses, permits and approvals, to refuse them or to request their amendment remain within the competence of the authorities concerned.

Provision of the service does not constitute a guarantee that a particular approval or decision will be issued, and this does not relieve AKFEEK of its liability for any breach of its contractual obligations or negligence proven to have occurred on its part.

16. Failure of Electronic Systems and Platforms

If performance of the service is affected by technical failures or a temporary outage of government platforms or of the systems of the relevant authorities, this may result in an adjustment of the expected timeframe for performance.

AKFEEK shall follow up on the procedures within the available means and inform the Client of material delays that affect completion of the service.

17. Privacy and Data Protection

AKFEEK shall handle the data and documents provided by Clients confidentially, in accordance with the Personal Data Protection Law (PDPL) and the relevant laws in the Kingdom of Saudi Arabia.

The data is used only for purposes related to providing the services or fulfilling legal obligations, and is shared only within the limits necessary to perform the service or in reliance on a legal basis.

The processing of personal data and the rights of data subjects are subject to the Privacy Policy published on the website.

18. Restrictions on Use of the Website

Use of AKFEEK’s website is prohibited for the following:

• Any purposes that are unlawful or in violation of the laws.
• Providing incorrect data or impersonating others.
• Uploading harmful files or malicious software.
• Attempting to gain unauthorized access to the website’s systems or data.
• Disrupting the website, affecting its operation or harming its users.

AKFEEK reserves the right to take the appropriate legal measures against any use that constitutes a violation.

19. External Links and Services

AKFEEK’s website may contain links to government platforms or to websites belonging to other parties, and those websites are subject to their own terms of use and privacy policies.

AKFEEK bears no responsibility for the content of external websites or for failures relating to them, except within the limits of the responsibilities imposed on it by law or by contract.

20. Intellectual Property Rights

All content, identifying elements, designs, logos and texts published on AKFEEK’s website are owned by the Establishment or used under the relevant rights and licenses.

They may not be copied, republished or exploited without prior consent, with the exception of uses permitted by law.

21. Limits of Liability

AKFEEK shall abide by its responsibilities for the agreed services in accordance with the provisions of the agreement and Saudi laws.

The Establishment bears no liability for delay or impossibility of performance resulting exclusively from circumstances beyond its reasonable control, provided that appropriate measures are taken to limit their effects and the Client is informed whenever possible.

No provision of these Terms results in the exclusion or limitation of a liability that may not be excluded or limited by law, or in prejudice to the statutory rights of the Client.

22. Amendment of the Terms and Conditions

AKFEEK may update these Terms and Conditions when needed, in line with regulatory or operational changes.

The updated version is published on the website with the date of the last update indicated, and amendments do not apply retroactively to existing agreements except with the consent of the parties or as required by the laws.

23. Governing Language

Arabic is the official language adopted for the interpretation and application of these Terms and Conditions, and in the event of any conflict with their translation into another language, the Arabic text prevails.

24. Applicable Laws and Dispute Resolution

These Terms and Conditions are subject to the laws in force in the Kingdom of Saudi Arabia.

If any dispute arises in relation to the services provided, the two parties shall seek to settle it amicably, and if that is not possible, jurisdiction lies with the competent courts in the city of Riyadh in the Kingdom of Saudi Arabia, unless the laws provide for the jurisdiction of another body.

25. Acceptance of the Terms and Conditions

Use of AKFEEK’s website or submission of a service request through it constitutes an acknowledgment by the user of having read and understood these Terms and Conditions and of agreeing to be bound by their contents, in accordance with the laws in force in the Kingdom of Saudi Arabia.

26. Contact and Inquiries

For inquiries relating to the Terms and Conditions or to service requests, AKFEEK Business Services Est. may be contacted through the following official channels:

• Email: info@akfeek.net
• Contact number: 0500026212
• Website: www.akfeek.net
• Head office: Riyadh, Kingdom of Saudi Arabia.